Terms of service

Terms of Service

Overview

This website is operated by Poptasia. Throughout the site, the terms “we”, “us” and “our” refer to Poptasia. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website.

Online Store Terms

By placing an order with Poptasia, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian

  • The information provided at checkout is accurate and complete

  • You will not use our products or website for any unlawful purpose

We reserve the right to refuse service or cancel orders at our discretion.

Products & Availability

All Poptasia products are made fresh to order.

We aim to display products, colours, toppings and sauces as accurately as possible. However:

  • Product appearance may vary slightly

  • Toppings may shift during transit

  • Availability of toppings or sauces may occasionally change

We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Change pricing

  • Modify menu options without notice

Pricing & Payments

All prices displayed are in GBP (£) and include VAT where applicable unless otherwise stated.

Payments are securely processed through Shopify and approved payment providers.

We reserve the right to correct any pricing errors or inaccuracies at any time.

Shipping & Delivery

Delivery times provided are estimates only and are not guaranteed.

Once orders have been dispatched, delivery responsibility passes to the courier provider.

Poptasia is not responsible for:

  • Courier delays

  • Lost parcels marked as delivered

  • Delays caused by incorrect customer information

  • Minor movement of toppings during transit

Please refer to our Shipping Policy and Returns & Refunds Policy for further information.

Allergens & Food Information

Our products are prepared in environments that handle:

  • Milk

  • Peanuts

  • Nuts

  • Gluten

  • Wheat

  • Soya

While we take care during preparation, we cannot guarantee any product is completely free from allergens or traces of allergens.

Customers are responsible for reviewing ingredient and allergen information before ordering.

If you have severe allergies, we strongly advise against consuming our products.

Intellectual Property

All content on this website, including:

  • Branding

  • Logos

  • Product names

  • Photography

  • Graphics

  • Designs

  • Text

  • Marketing materials

is the property of Poptasia and may not be copied, reproduced, distributed, or used without written permission.

User Conduct

You agree not to:

  • Use the website unlawfully

  • Attempt to interfere with website functionality or security

  • Submit false or misleading information

  • Reproduce or exploit content without permission

We reserve the right to terminate access to the website for violations of these Terms.

Limitation of Liability

Poptasia shall not be liable for:

  • Indirect or consequential losses

  • Delivery delays outside of our control

  • Damage caused by misuse of products

  • Allergic reactions where allergen information has been provided

  • Temporary website outages or technical issues

Our liability shall never exceed the total amount paid for the order in question.

Changes To These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes will take effect immediately upon being posted on the website.

Contact Information

For any questions regarding these Terms of Service, please contact us via our contact page.