Refund policy

Returns & Refunds Policy

At Poptasia, every order is freshly prepared and made to order to ensure the best possible quality and experience for our customers.

Due to the nature of our products, we are unable to accept returns or offer refunds for:

Change of mind
Incorrect topping or flavour choices selected at checkout
Minor movement of toppings during transit
Personal taste preferences
Delays caused by incorrect shipping information provided by the customer

As our products are food items made fresh to order, they are exempt from standard return policies for hygiene and safety reasons.

Damaged Orders

We carefully package every order to help ensure it arrives in excellent condition. However, if your order arrives with significant damage caused during transit, please contact us within 24 hours of delivery.

To help us investigate and resolve the issue, please provide:

Your order number
Clear photos of the packaging
Clear photos of the damaged product
Photos taken immediately upon delivery where possible

Where appropriate, we may:

Offer a replacement
Offer store credit
Investigate the issue directly with the delivery provider

Please note:
Minor movement of toppings, slight shifting during delivery, or cosmetic imperfections are not considered eligible for refunds or replacements.

Shipping & Delivery

Once an order has been dispatched, delivery timings are the responsibility of the courier service. While we always aim to dispatch orders promptly, we cannot guarantee delivery times once parcels are in transit.

If a parcel is marked as delivered by the courier but cannot be located, customers must first raise this directly with the courier provider before any further investigation can take place.